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General Questions
NavIC, coverage, and the basics of how Nirbayaan works.
Product & Technology
Accuracy, alerts, hardware, and platform access.
Installation & Support
Setup time, technicians, warranty, and servicing.
Pricing & Plans
Costs, bulk discounts, and payment options.
Account & App
Mobile app, dashboard access, and user management.
Still Need Help?
Reach our team directly for anything not covered here.
General Questions
The basics of NavIC and how Nirbayaan keeps your vehicle connected.
NavIC (Navigation with Indian Constellation) is India's own regional satellite navigation system, offering accurate positioning tailored for Indian geography and conditions.
NavIC is built and calibrated specifically for the Indian subcontinent, which can give more consistent signal reception across Indian terrain compared to relying on GPS alone. Nirbayaan uses both together for the best of both systems.
Yes, Nirbayaan is built for nationwide coverage across cities, highways, and rural areas.
No — we serve everyone from individual car and bike owners to large logistics fleets. Our Personal, Business, and Enterprise plans are built for different needs.
Product & Technology
How the device works and what it can tell you.
The Nirbayaan device combines NavIC and GPS signals to deliver highly accurate, near-real-time location data — typically within a few meters under open-sky conditions.
Location data can update as frequently as every 5 seconds, giving you near-live tracking on the map.
Alerts are triggered automatically for events like overspeeding, geo-fence breaches, ignition changes, and tampering, and sent straight to your app.
Geo-fencing lets you draw a virtual boundary on the map. If a vehicle enters or exits that zone, you get an instant alert — useful for depots, schools, or restricted areas.
The device stores location data locally and syncs it automatically once network connectivity is restored, so you don't lose route history.
Yes, Nirbayaan includes an internal backup battery that keeps it operational and trackable for several hours even without vehicle power.
Installation & Support
What to expect from setup through ongoing service.
Most installations are completed within a short visit by our trained technicians, with minimal disruption to your vehicle.
In most cities, our technicians can schedule installation within a few days of your enquiry.
Yes, every Nirbayaan device comes with a 1-year manufacturer warranty backed by our support team.
Contact our support team via phone or WhatsApp and we'll diagnose the issue remotely or arrange a service visit if needed.
Our standard support hours are Monday to Saturday, 9 AM to 7 PM IST. Critical alerts and tracking continue operating 24/7 regardless.
Pricing & Plans
What it costs and how billing works.
Pricing depends on the number of vehicles and the plan you choose — Personal, Business, or Enterprise. Share your requirement on our contact page for an exact quote.
Yes, businesses with multiple vehicles get custom pricing — share your fleet size in the contact form and our team will follow up.
Alongside the device cost, most plans include a subscription for platform access, data storage, and alerts. Our team will walk you through the exact breakdown.
Yes, you can move from Personal to Business or Enterprise as your fleet grows — just reach out to our support team.
Account & App
Managing your devices from web and mobile.
Yes — you can monitor your vehicles anytime from our mobile app or the web dashboard, whichever is more convenient for you.
Yes, Business and Enterprise plans support multiple user logins with configurable access levels for your team.
Route history and reports are typically available for 90+ days, depending on your plan.
Yes, your data is encrypted and protected end-to-end across our web and mobile platforms.